Raptor Shipped

Fresh updates focused on protecting your school community

Raptor delivery person on bicycle
February 2026

Emergency Management

Recent enhancements to Emergency Management focus on reducing friction during critical moments. By improving how staff access and respond to active incidents, these updates help schools move faster, stay aligned, and maintain clear visibility when it matters most.

EMERGENCY MANAGEMENT Now Available

Roaming Staff Sign-In

For staff members who support multiple buildings

[Roaming Staff Alert Notification]

Staff who support more than one campus can sign in to the building where they are physically present to receive that school’s alerts and access active incidents. When they sign in to a new building, they are automatically signed out of the previous one, ensuring notifications are aligned with their current location.

Why It Matters:

For roaming staff, accurate building alignment is critical during an emergency. This update ensures the right people receive the right alerts at the right time, improving coordination and reducing confusion across campuses.

EMERGENCY MANAGEMENT Now Available

Direct Incident Link via SMS

For staff and responders receiving emergency alerts

[Direct Link SMS]

SMS emergency notifications now include a direct link to the active incident. Recipients can tap the link to immediately open the incident in the Raptor app or access it through their mobile browser for quick visibility.

Why It Matters:

Direct access reduces response time, limits confusion, and helps staff quickly view incident details and updates. Faster visibility supports more coordinated action and keeps everyone aligned during critical moments.

EMERGENCY MANAGEMENT Now Available

Download Group Messaging Logs

For administrators conducting post-incident review and documentation

[Download Group Msg Logs]

After an incident, admins can download group messaging logs to retain a complete record of communications sent and received during the event. This provides an accessible file for documentation, review, and reporting purposes.

Why It Matters:

Clear records support transparency and continuous improvement. Downloadable messaging logs help schools document response actions, evaluate communication effectiveness, and maintain records for after-action reviews or compliance needs.

Campus Movement

Recent Campus Movement updates are designed to strengthen visibility, improve flexibility, and simplify daily operations across your school. From smarter event registration controls and mobile-friendly volunteer applications to real-time Flex adjustments and schedule management tools, these enhancements help schools manage who is on campus, where students are, and how plans adapt throughout the day. Each update supports safer, more coordinated movement without adding administrative complexity.

VisitorSafe Now Available

Clearer Success Banner & Messaging

For front office staff using tablets for visitor check-in

[Check-In Success Banner]

Updated success banners are now more visible, with clearer color differentiation and explicit messaging indicating whether the action was a sign-in or sign-out. This provides immediate visual confirmation to staff and visitors. There is nothing you need to do to activate this feature.

Why It Matters:

During busy arrival times, clarity matters. Clear visual confirmation reduces confusion, prevents duplicate entries, and keeps the front office running smoothly and confidently.

VisitorSafe Now Available

Name Confirmation During ID Scanning

For front office staff using tablets for visitor check-in

[Name Confirmation on Scan]

When a visitor’s ID is scanned using the tablet camera and the system is not fully confident in the extracted name (due to glare, damaged ID, etc.), the app will prompt the user to confirm or correct the name before proceeding. This prompt appears only when the Kiosk Profile allows manual sign-in, ensuring staff can quickly verify details before completing the check-in process.

Why It Matters:

Accurate visitor identification is foundational to campus safety. This added confirmation step reduces data errors, prevents mismatched records, and ensures screening and reporting are tied to the correct individual every time.

EventSafe Now Available

Smarter Dashboard & Reorganized Experience

For school staff managing events, registrations, and capacity

EventSafe now features a cleaner, more intuitive event dashboard that surfaces the most important information at a glance. Admins can instantly see registration status, attendee counts versus capacity, and event timing without clicking into each event.

Event creation now flows directly into the Event Details page, making it easier to review, share, and manage your event immediately after setup.

Why It Matters:

School events move fast. Clear visibility into registration activity and capacity helps teams plan staffing, security, and logistics with confidence. Less clicking means less friction and more time focused on creating safe, successful events.

EventSafe Now Available

Invitations via CSV Upload

For schools hosting events with a defined guest list

[Invitations via CSV]

Admins can upload and manage access code lists that require registrants to enter a valid code before completing registration. Lists can be activated or deactivated as needed, and code usage is tracked automatically.

Why It Matters:

Access codes help schools control capacity, prevent unauthorized registrations, and ensure the right people are attending the right events — all while maintaining a smooth registration experience.

EventSafe Now Available

Access Codes for Controlled Registration

For schools that need to limit registration to approved groups

[Access Codes]

Admins can upload and manage access code lists that require registrants to enter a valid code before completing registration. Lists can be activated or deactivated as needed, and redemption counts are tracked automatically.

Why It Matters:

Access codes help schools control capacity, prevent unauthorized registrations, and ensure the right people are attending the right events — all while maintaining a smooth registration experience.

EventSafe Now Available

Built-In Event Attendance Visibility

For front office staff and event coordinators monitoring registration progress

[Event Attendance List]

The Attendees tab now lives directly within the Event Details page, displaying real-time registration counts against event capacity. Admins can add individuals manually or via CSV and immediately see how close the event is to full capacity.

Why It Matters:

Events are part of campus movement. Knowing who is expected on campus supports safer planning, smoother check-in, and better coordination with security and front office staff. Clear visibility reduces surprises and supports confident event-day operations.

VolunteerSafe Now Available

New Mobile-Friendly Volunteer Application

For parents, guardians, and community members applying to volunteer

[Mobile VolunteerSafe Application]

VolunteerSafe now features a modern, mobile-friendly application experience designed for today’s users. Volunteers can easily complete applications, upload required documents, and submit information directly from their phone or tablet, without changing their existing approval workflows.

The new experience maintains the same safety criteria, background screening requirements, and review processes your school already relies on. To activate this feature, contact support@raptortech.com.

Why It Matters:

When applying is simple, more qualified volunteers complete the process. A streamlined mobile experience reduces applicant drop-off, improves turnaround time, and strengthens your volunteer pipeline, while preserving the safety standards that protect your campus.

SmartPass Flex Beta / Early Access

Switch & Remove Students in Real Time

For administrators and teachers managing Flex activities

[Switch Schedules]

Admins and associated teachers can switch students between Flex activities at any time, even after the session has started. Teachers can remove students before the attendance window opens, while admins retain removal permissions once it begins. Currently available in Early Access. Contact the Customer Success Team to learn more.

Why It Matters:

When priorities shift, students can be quickly reassigned without disrupting structure or losing visibility. Real-time flexibility keeps Flex organized, accountable, and responsive.

SmartPass Flex Now Available

Default Rosters for Flex Activities

For administrators and teachers running recurring Flex sessions

[Default Rosters]

Admins can create a default roster for any Flex activity, automatically placing a consistent group of students into every future session. Rosters can be updated at any time, and teachers can choose whether students are allowed to switch sessions.

Why It Matters:

Default rosters reduce repetitive setup and ensure key students are consistently scheduled where they need to be. It creates a dependable structure for recurring activities while still allowing flexibility when needed.

SmartPass Hall Pass Now Available

Pause Your Schedule for Snow Days & Emergencies

For administrators managing unexpected closures or modified school days

Admins can quickly pause the daily schedule by adding a holiday for that date. This temporarily turns off class roster and bell schedule data to prevent incorrect information from displaying to students and staff. SmartPass continues to function normally, allowing passes to be created without disruption.

Why It Matters:

Snow days, severe weather, and facility issues happen. Pausing the schedule ensures accuracy on days when your bell schedule does not apply, without requiring a workaround or alternate system.

Student Wellbeing

This month’s Student Wellbeing update introduces Raptor Insight, a new analytics platform that gives school leaders centralized visibility into safety and wellbeing activity across schools. By transforming Raptor data into clear dashboards and reports, Insight helps districts identify trends earlier, strengthen oversight, and make more informed decisions to support safer school communities.

Insight Now Available

Better Visibility into Safety & Wellbeing Data

For district leaders, safety teams, and administrators

[Insight Dashboard Still]

Raptor Insight is now available, giving district leaders a centralized view of safety and well-being data across schools. Integrated with StudentSafe (with additional Raptor solutions coming soon), Insight delivers intuitive dashboards and board-ready reports that help districts monitor trends, strengthen oversight, and make more informed decisions.

[Insight Dashboard GIF]

Why It Matters:

With greater visibility into safety and well-being activity, leaders can identify trends sooner, demonstrate accountability, and proactively support safer school communities. Currently available to StudentSafe customers. Contact your Customer Success Team to learn more.

Safety Training & Compliance

This month’s Safety Training & Compliance updates include improvements to staff accident reporting that strengthen the reporting process, along with two new courses focused on supporting students with special needs and meeting federal school meal requirements. Together, these updates help protect staff and students, maintain compliance, and support confident, effective school operations.

Staff Incident Management Now Available

More Reliable Staff Accident & Incident Reporting

For HR teams, risk managers, and district administrators

Continuous enhancements to accident workflows, including reporting tools and exports, have improved consistency and strengthened the overall staff accident reporting process.

Why It Matters:

Accurate reporting and secure data handling are essential for protecting staff and maintaining compliance. These enhancements help districts maintain compliance, protect staff privacy, and confidently manage incident reporting and documentation.

Staff Compliance Training Now Available

Supporting Students with Special Needs

For all school staff who support students with special needs

[Specials Needs Still]

This new course helps school staff better understand the diverse disabilities and medical conditions students may experience in today’s inclusive classrooms. Participants learn common characteristics, how these needs may impact learning and behavior, and practical ways to provide safe, supportive, and equitable learning environments. To gain access to this course, contact your Safety Advisor.

Why It Matters:

This training helps ensure all students have equal access to learning and allows staff to respond confidently to diverse needs, supporting a more inclusive and compliant school environment.

EPC Provided Courses Now Available

Non-Foodservice Personnel Transporting and Serving National School Meals

For teachers, teachers' assistants, and foodservice staff

[Foodservice Still]

This new micro-learning course, provided by the Southwestern Ohio Educational Purchasing Council (EPC), helps teachers and support staff understand their role in safely transporting and serving reimbursable school meals in alignment with USDA National School Lunch Program (NSLP) and School Breakfast Program (SBP) requirements. Participants learn proper meal components, portion selection, and safe service practices to support compliant meal distribution. To gain access to this course, contact your Safety Advisor.

Why It Matters:

This training helps protect student safety and ensures schools remain eligible for USDA meal reimbursements by reinforcing compliance with federal meal service standards.

January 2026

Emergency Management

We are working diligently on backend enhancements that will result in new customer-facing features very soon. Stay tuned!

Campus Movement

This month's Campus Movement updates improve speed, clarity, and confidence across daily check-ins. We've enhanced real-time feedback, so visitors know when actions are complete, reduced bottlenecks with a faster Express Lane experience, and made identity verification quicker and more intuitive. We've also added safeguards to prevent accidental logouts and strengthened accessibility support to ensure a smoother experience for every user.

VisitorSafe Now Available

Sign-In & Sign-Out Feedback

For front office staff, administrators, and event coordinators

[Visitor App Tablet]

The Visitor App now includes optional audible sounds for successful sign-ins, sign-outs, and error states, helping visitors know exactly when an action is complete. To activate Sign-In & Sign-Out Audio Feedback in the VisitorSafe app, navigate to the app settings, toggle it on, and save your settings.

Why It Matters:

Optional audible cues confirm when sign-ins, sign-outs, and errors are registered—reducing uncertainty and creating a smoother, more welcoming check-in experience.

VisitorSafe Now Available

Student Sign-In with Express Lane

For front office staff, support staff, and administrators

Student sign-in times via Express Lane have been cut in half. This helps keep lines moving and students on schedule. To activate Express Lane for student sign-ins, navigate to the app settings, scroll down to Express Lane, toggle it on, select the "student" option, save your settings, and you're ready to go!

Why It Matters:

By speeding up student sign-ins with Express Lane, campuses can ease peak-time bottlenecks and keep students on time for class—supporting a smoother, more predictable start to the day.

VisitorSafe Now Available

Simpler Identity Verification

For safety coordinators, front office staff, and administrators

The Raptor Safe App now supports an improved face scan experience. Instead of moving their head, users simply take a quick selfie after scanning their ID, making verification faster and more intuitive.

Why It Matters:

Streamlining face scan verification reduces friction without compromising security. A quick selfie after ID scan makes the process easier to follow, speeds up completion, and helps users verify their identity with greater confidence.

VisitorSafe Now Available

Fewer Accidental Logouts

For parents, students, contractors, and administrators

A new Confirm Log Out prompt helps prevent users from accidentally logging out of the Visitor App.

Why It Matters:

A simple confirmation step reduces disruptions and saves time for front office staff, so activity is captured reliably from start to finish.

VisitorSafe Now Available

Accessibility Improvements

For all users who benefit from larger text, captions, and reduced motion

Enhanced support for zoomed and enlarged device settings improves usability for those who rely on accessibility features.

Why It Matters:

Stronger support for enlarged and zoomed display settings helps more people use the app comfortably and confidently. It reduces friction for those who rely on accessibility features, so key actions stay clear, consistent, and easy to complete.

VolunteerSafe Now Available

Reset Password Emails from Volunteer Profiles

For volunteer coordinators, volunteers, and event coordinators

Volunteer Coordinators can now send a Reset Password email directly from a volunteer's profile, making it faster to help volunteers regain access without extra support steps.

Why It Matters:

This saves your coordinators' time and gets volunteers back to work faster. Instead of routing through IT or support, coordinators can resolve access issues immediately, reducing frustration and keeping your volunteer programs running smoothly.

VolunteerSafe Now Available

More Control Over Volunteer Hours

For district administrators and volunteer leadership

A new setting allows districts to control who can reset volunteer hours. With the Allow Buildings to Override Hours option, districts can restrict this action to users with All Buildings access.

Why It Matters:

This gives districts better oversight and consistency across buildings. When hour tracking is centralized, you maintain data integrity and ensure volunteer records stay accurate and auditable across your entire organization.

VolunteerSafe Now Available

Required Building Selection When Logging Hours

For volunteer coordinators, front office staff, and volunteers

Volunteers must now select a specific building when logging hours. The No Specific Location option has been removed to improve reporting accuracy and accountability.

Why It Matters:

This ensures every volunteer hour is properly attributed to the right location. Accurate building-level data helps you understand where volunteers are making the biggest impact and supports more reliable compliance reporting.

RAPTOR HARDWARE Services Now Available

Stability & Printing Improvements

For front office staff, support staff, and IT administrators

We’ve updated the Raptor Hardware Service to improve reliability and enhance performance and security. This update includes fixes that reduce the chance of printer-related interruptions (including DYMO badge printing) and strengthens the service updater so it can better recover from errors and avoid getting stuck during updates.

Why It Matters:

During peak arrival times, printing reliability can directly impact how quickly visitors move into your buildings. These updates help keep badge printing and the underlying service running securely and smoothly—minimizing interruptions, avoiding stalled updates, and ensuring the system can recover quickly so entry stays fast and consistent.

Student Wellbeing

This month's Student Wellbeing updates help protect sensitive information while keeping the right staff informed. We've added assessment-type permissions that clarify responsibilities and streamlined alert settings to ensure relevant team members are notified automatically when specific assessments are created.

StudentSafe Now Available

Smarter Permissions by Assessment Type

For counselors, student support staff, and campus administrators

Assessment Type Permissions

Admins can now control access at the assessment-type level, helping protect sensitive information and clarify staff responsibilities. A new permissions table in Edit Role settings makes configuration and bulk updates faster across campuses and roles.

Why It Matters:

Admins can assign permissions to ensure the right people have the right access—whether that means broad visibility or more targeted controls. Because different assessments carry different levels of sensitivity, permissions by assessment type allow counselors to manage suicide risk assessments, limit behavioral threat assessments to view-only, and give admins the ability to view and manage all assessment types, protecting sensitive information while clarifying ownership.

StudentSafe Now Available

More Targeted Alerts

For district and campus administrators

Assessment Type Alerts GIF

Assessment Type Alerts

Alert settings now support Assessment Type options, giving admins precise control over who gets automatically notified via dashboard and email alerts when specific assessments are created. This helps ensure the right staff are informed quickly while protecting sensitive information.

Why It Matters:

When an assessment is created, every minute counts. Alerts for specific types of assessments let you route timely notifications when a new assessment is created directly to counselors and your intervention team, so your staff can respond quickly to the types of assessments that matter to their role, without the extra noise.

Safety Training & Compliance

This month's Safety Training & Compliance updates introduce five specialized courses addressing student well-being and athletic program safety. New offerings in bullying prevention, seizure response, emergency protocols, and strength conditioning help your staff and students recognize risks, respond confidently, and build safer, more inclusive school communities.

Staff Compliance Training Now Available

Bullying Prevention Training for Students

For counselors, student support staff, and campus administrators

Bully Prevention

This new student-facing course builds awareness around bullying, including physical, verbal, social, and online behaviors. Age-appropriate lessons and teacher guides help students practice empathy, learn assertive communication skills, support peers, and seek help from trusted adults to create a safer, more inclusive school environment. To gain access to this course, contact your Safety Advisor.

Why It Matters:

Building awareness early helps students recognize bullying behaviors and develop skills to respond appropriately, creating a more supportive school culture.

NFHS Provided Courses Now Available

The Collapsed Student

For athletic staff, coaches, and student support staff

NFHS Collapsed Student Banner

Prepares coaches and athletic staff to respond confidently to life-threatening emergencies during sports and activities. Covers emergency planning, protocols, and step-by-step response strategies for cardiac, heat-related, and head injuries. To gain access to this course, contact your Safety Advisor.

Why It Matters:

Athletic emergencies require immediate action. This course, provided by NFHS, helps ensure your coaches know exactly what to do when a student collapses—reducing response time, potentially saving lives, and giving families confidence that their students are protected during every activity.

NFHS Provided Courses Now Available

Implicit Bias Course

For athletic staff, coaches, and student support staff

NFHS Implicit Bias Banner

Helps staff understand what implicit bias is, why it matters in athletic/activity programs, and how it impacts student experiences. Includes research-backed strategies to build more inclusive, equitable environments. To gain access to this course, contact your Safety Advisor.

Why It Matters:

Unconscious bias affects student interactions, opportunities, and discipline in ways staff don't realize. This course, provided by NFHS, builds awareness that leads to fairer athletic programs, stronger family trust, and more inclusive student experiences.

NFHS Provided Courses Now Available

Strength and Conditioning

For athletic staff, coaches, and student support staff

NFHS Strength and Conditioning Banner

Developed with the NSCA, this course supports safe and effective weight room and conditioning program oversight. Includes structured instruction, best practices, and 80+ demonstration videos. To gain access to this course, contact your Safety Advisor.

Why It Matters:

Improperly supervised weight rooms lead to preventable injuries. This course, provided by NFHS, gives staff the technical knowledge to run safe, effective conditioning programs—protecting athletes and reducing liability exposure.

Law Enforcement Courses Now Available

Seizure Recognition and Response Training

For safety directors, school resource officers, and administrators

Seizure Recognition Banner

Created by Epilepsy Alliance America, this course builds awareness of epilepsy and seizure first aid in school environments. Staff learn how to recognize seizure types, when to escalate emergency care, and how to support students with seizure action plans. To gain access to this course, contact your Safety Advisor.

Why It Matters:

This course removes uncertainty around seizure response. Staff learn to recognize seizure types, provide appropriate first aid, and follow action plans—ensuring students with epilepsy receive consistent, compassionate support that keeps them safe.

Global message icon